Got Questions? We’ve Got Answers!
We know there can be a lot to think about when it comes to your dog’s training, behaviour and care. Our FAQ covers some of the questions we hear most often about training, boarding, booking and what to expect at BOSS Co Dog Training & Boarding, including boarding at Boss Dawg Lodge.
Still have questions? Call or text us at (416) 903-1124 or email us at info@bscdogtraining.com.
Location:
Boss Co Dog Training & Boss Dawg Lodge
356006 35th Line, Embro, ON
Business Hours
Mon–Fri: 7 AM–6 PM
Day Boarding Pick-Up & Drop-Off Hours
Mon–Fri: 7 AM–6 PM
Sat–Sun: By Special Request Only
Overnight Boarding Timing
Preferred drop-off: after 12 PM
Preferred pick-up: before 11 AM
Practical and Booking FAQs
We offer free consultations with our Trainer and Professional Canine Behaviourist, Brett. During the consultation, Brett will ask questions about you, your dog, your concerns, and your goals. Based on this discussion, he will recommend the most suitable program for your dog, whether it's a behavior assessment, obedience program, or personalized training.
To book a free consultation, simply send us a message through the Contact Us section on our website. Or text Brett at (416) 903-1124
We kindly ask for at least 24 hours’ notice when cancelling a training session and 48 hours’ notice for boarding services, including Board & Train. A 25% deposit is required at booking and may be forfeited for cancellations made with less than 48 hours’ notice.
Yes, we provide in-home training sessions, especially for behaviour modification or convenience. Please refer to our website for various charges. For in-home consultations we require booking a week in advance. We will service up to 30km from Embro, ON and proudly serve Stratford, St. Marys, Sebringville, Mitchell, Woodstock, Ingersoll, Thamesford, Tillsonburg, Beachville, Hickson, Tavistock and communities in between.
We accept credit cards, cash, and e-transfers. Payment details will be confirmed when booking your sessions.
Our Pet Owner Portal allows you to create an account, update the info we need to know about you and your pup. You will be able to book, upload vaccination records, check/pay invoices as well as access your pet's report cards etc.
Here is a step by step:
- Go to our website and click on the Pet Owner Dashboard to sign up and create your account – https://bscdogtraining.com/
- Or paste this URL in your browser: bossdawglodge.portal.gingrapp.com
- You can also download the “Gingr for Pet Parents App” from the Apple App Store or Google Play store! - Use our invite code to find us: 954466
Please let our team know if you have any questions or need tech support.
When you create your account, you will be asked about communication preferences. If you do not select – our system will email and text you. Emails will include deposit reminders, vaccination reminders, as well as booking confirmations, changes and reminders. If you don’t want both please update the setting accordingly or let us know and we can turn off the text or email feature etc
Yes. Optional shuttle service is available in the Stratford and Embro area for eligible boarding services. Contact our team or include your request when booking to confirm availability.
Boarding and Board & Train FAQs
We provide a comfortable, safe environment with plenty of outdoor space for play and exercise. Our team ensures your dog gets personalized attention. Each of our suites offer plenty of indoor and outdoor access. Each suite also has a raised bed, a blanket, stuffed cloud pillow and access to their food and fresh water. We also play classical music through the kennel which is therapeutic for dogs.
Vaccination records (if not currently uploaded into our portal). Please bring your dog’s food, any medications, and leash. You can bring a favorite toy or blanket for comfort, but we ask that you limit this to one item, and we make note of this during your check in.
Puppies (10 weeks and older):
Must have received their second set of vaccinations.
Ensure your puppy stays up to date with your vet’s vaccination schedule.
Dogs (6 months and older):
Must be fully vaccinated for:
- Distemper
- Rabies
- Parvovirus
Bordetella (Kennel Cough) Vaccine:
Required for all dogs.
Important:
Please bring proof of vaccination before your dog’s first visit. Our portal will notify you when records come close to expiry, please send updated records as you get them.
No problem, you can contact your vet and have them email them to us. Please send to: info@bscdogtraining.com
We do administer medication as required and provided by your vet. We have a $5/day medication fee.
Yes, we accommodate raw food diets. Please provide the food and instructions. There is a $5 per day fee to cover the extra handling and preparation required.
Yes, we will accommodate your dog's needs. Please provide this information when booking and note that a $25 high needs fee will be added to cover the extra time and care required. This is changed once per booking and allows us to offset the cost for extra time/care needed for the individual situation.
Yes! Personalized training can be added to eligible day or overnight boarding stays. We also offer a more immersive Board & Train program for dogs requiring a structured training experience.
See our Training page for current options and pricing.
Our Board and Train program includes daily training sessions, behaviour reinforcement, and plenty of socialization and exercise. We also provide updates on your dog’s progress. These are Week programs. Typically, the dog is dropped off on Monday and picked up on Sunday and includes a go home training session. We can customize length and days and can be discussed during your initial assessment.
A $15 fee may apply for pick-ups or drop-offs outside regular hours.
Behaviour and Special Needs FAQs
Yes, we specialize in behaviour modification, including anxiety, aggression, and leash reactivity.
Absolutely! Dogs of all ages and backgrounds can benefit from training, and we tailor our approach based on their specific needs.
Yes, we conduct a thorough behaviour assessment first to ensure safety and develop a customized training plan for aggressive behaviour.
Our property features four large, separate outdoor spaces to safely manage dogs with varying temperaments. We conduct thorough behaviour assessments for all dogs upon arrival and adjust our care plans accordingly. Aggressive dogs are given individualized attention to ensure a safe and comfortable stay for them and others at the facility. Our owner is trained in Canine Behaviour and is always on site.
Yes, we will accommodate your dog's needs. Please provide this information when booking and note that a $25 high needs fee will be added to cover the extra time and care required. This is charged once per booking and allows us to offset the cost for extra time/care needed for the individual situation.
We will use science-based canine behaviour strategies to help your dog to cope in the new environment. If we have any concerns about the state or coping of your dog, we will call you to discuss. We believe in full transparency!
General Training FAQs
We offer obedience training, behaviour modification, puppy training, and specialized board and train programs. Our training is positive reinforcement based.
Session length depends on the program. Personalized training sessions are typically one hour, while our obedience classes run for 1.5 hours. Program details and session lengths are listed on our Training page.
Level 1 focuses on basic commands and behavior control, while Level 2 builds on these skills and includes more advanced training in off-leash control and focus in distracting environments.
We offer both. One-on-one sessions are tailored to individual needs, while group classes provide socialization opportunities for your dog.
We use only positive-reinforcement techniques, focusing on rewarding good behavior to encourage learning.
We offer free consultations to assess your dog’s needs and recommend the most suitable training program.
